Policy

Responsible Social Play Policy

Date of Last Update: July 2025

Overview

Shuffle.us (the “Company” “we” “us” or “our”) is committed to promoting and ensuring responsible gameplay as a policy of customer care and social responsibility. We believe it is our shared responsibility with you, our users, to ensure that you enjoy your experience on our platform while remaining fully aware of the potential risks that can be associated with online gameplay if you don't remain in control.

For most people, playing online social games is an enjoyable leisure and entertainment activity. However, for some, gameplay can have negative impacts. We have developed this policy to communicate our approach to responsible gameplay and minimizing harm to users who may be vulnerable.

To ensure that you continue to enjoy safe and manageable play, we fully support responsible gameplay and have put measures in place to assist users who wish to control their play. Accordingly, the Company has developed policies and features to enable customers to control their social play and seek assistance when necessary. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

This Responsible Social Play Policy (“Policy”) forms part of the Munyon Canyon Ltd. Terms and Conditions. Terms that are defined in the Terms and Conditions have the same meaning in this Policy. We may update this Policy at any time. You can find the date of the last update at the top of the policy. Any amendments will be published on the platform and such changes will be binding and effective immediately. Whenever we amend this Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next login to the platform. If you do not agree to the amended Policy, you must stop using the platform.

In this Policy, we offer a comprehensive set of control tools designed to ensure your gaming experience remains enjoyable and under control.

Customer Care Principles

At Shuffle.us, we strive to provide a safe environment for our players. We actively encourage and promote responsible gameplay practices and provide tools to assist our users in maintaining control of their gameplay.

Tips for Players

Make sure that the decision to play on Shuffle.us is your own personal choice.
Avoid social gameplay while upset, emotional, or under the influence of drugs, alcohol, or any other intoxicating substance that may impair your cognitive abilities.
Take frequent breaks during your social gameplay session.
Determine how much you will spend before playing.
Before you start playing, familiarize yourself with the rules of the games as well as the Responsible Play options in the Shuffle Wise section of Shuffle.us.
Keep track of time spent playing.
Purchase Gold Coins only with money that you can afford to spend.
Set and stick to a budget for your entertainment.
Set a time limit before playing.
Remember that the results of each game are random. You cannot predict when you are going to win.
Do not prioritize social gaming over your daily life and responsibilities.
Remember that playing online social games is a form of entertainment and should not be considered a way to make money.

We suggest that you don't play on our platform if:

It interferes with your daily responsibilities
You are being treated or are in recovery for any type of dependency
You are under the influence of alcohol or any other substance
Your primary purpose is to pay debts using prizes you might win
You are currently experiencing financial difficulty or a traumatic life event
You do not understand how to play the games provided on the platform
You have any mental health concerns, cognitive impairment, or brain injury

Self-Exclusion

Self-Assessment

We invite you to ask yourself the below questions; the more you answer ‘yes,’ the more likely you may be developing a problem gaming issue and should consider self-excluding yourself from using our platform: If you feel you have a social gaming problem then we strongly advise you seek help immediately. Admitting you have a problem is not a sign of weakness – it is the first step to reclaiming your life.

Do you prefer to stay away from work or family due to social gaming?
Have you had repeated failed attempts to stop or control social gaming?
Have you ever borrowed money to play social games?
Do you play social games to escape worry or trouble?
Do you at times neglect caring for yourself or family in order to play social games?
Have you ever lied about the amount of time and money spent on social gaming?
Have you ever sold or pawned personal possessions to get money to play social games?
Have you ever had feelings of hopelessness or depression as a result of social gaming?

Self-Exclusion Options/Tools

The Company provides its customers with accessible tools and resources to assist in the management of responsible gameplay.

You can self-exclude your account by using the Self-exclusion tool on your Shuffle Wise dashboard. Please contact our Customer Support team at [email protected] if you need assistance with making a self-exclusion request, or if you have any questions regarding the cool-off process described below. The support team will promptly respond and take all measures, as applicable, to block access to the customer’s account and to ensure the customer does not receive promotional materials during the period of self-exclusion.

Upon receipt of your Self-exclusion request, you will be placed on a 24-hour cooldown, during which you will not be allowed to play; you will be restricted from making deposits into your account; and will be excluded from receiving all promotional offers from Shuffle.us. However, you may still withdraw the funds that remain in your account.

After the cooldown period, you will be notified by email to extend your self-exclusion period via your account settings dashboard. If you do not extend the self-exclusion period within 24 hours of receipt of the email, your account will be unrestricted.

If you choose self-exclusion, we will remove you from our marketing databases; however, we also suggest that you remove Shuffle.us from your notifications and delete or uninstall all Shuffle apps, downloads and social media links.

If you are concerned about your gaming activity and believe it has affected your personal wellbeing negatively (emotional, financial, physical, mental, etc.), please consider entering a Self-exclusion.

Shuffle.us is committed to providing its customers with an enjoyable and safe free & social gaming experience.

If you choose to enter a self-exclusion after your 24 hour cooldown, your account with Shuffle.us will be self-excluded immediately for the chosen period:

1 week
1 month
3 months
6 months
1 year
3 years
5 years
10 years
Permanent

When you self-exclude your account, this means that you will not be able to login, play, or redeem prizes. Otherwise stated, during the self-exclusion period, customers will be unable to access their account and will be unsubscribed from receiving any marketing or promotional materials.

Please note that you will not be eligible to re-open your account until the chosen self-exclusion period has expired. When a defined Self-Exclusion period is chosen, the customer’s account will automatically reactivate once the chosen period has elapsed.

During the self-exclusion period:

Purchases will not be permitted (i.e., customers are unable to deposit funds into their account)
You will be unsubscribed from all marketing material
You can make withdrawals of any eligible balance remaining in your account.

IMPORTANT: Shuffle Cash expires after 60 days. We strongly recommend you redeem any redeemable balance in your account before setting a self-exclusion on your account. If your account has been verified, we will use reasonable endeavours to arrange for any Shuffle Cash remaining in your account that have met our playthrough requirements and minimum redemption threshold to be redeemed.

Permanent Self-Exclusion/Account Closure

Customers who wish to close their account may request a Permanent Self-Exclusion. This means that the customer’s account will remain closed forever. Shuffle.us provides the option upon request via the ShuffleWise page, following which we will ensure that your account remains closed permanently.

A permanent closure is irreversible and the account cannot be reactivated under any circumstances. You will be required to provide a “confirmation of understanding” to permanently close your account. If you do not provide a ‘confirmation of understanding' and the reason for closure is related to issues with gameplay control, an indefinite self-exclusion will be applied.

Once the customer has selected Permanent Self-Exclusion, he or she will not be able to re-open or access the account. This means that the customer will not be able to access any remaining balance in their account and will not be able to withdraw any funds from their account on their own.

After selecting Permanent Self-Exclusion, the customer may contact customer support via email at [email protected] to withdraw the remaining balance from their account. The customer support team will process this request promptly and provide the remaining funds to the customer within no more than 30 days.

Please note, Munyon Canyon Ltd. will not be liable to any player who knowingly attempts to engage in fraud to open new user accounts (or otherwise circumvent our Responsible Social Gaming tools) by registering and/or logging on to our platform using different methods including, but not limited to, using different email addresses or using false name. See our Terms and Conditions for more information on limitations on liabilities.

Support/External Resources

Customers who believe that their gameplay has or may become problematic may consider it helpful to utilize a self-assessment tool such as the following: Self-Assessment.

Should you wish to access help and support services for people who have been adversely affected by gaming, we advise you to get in touch with professional support organizations for support and additional resources:

Gaming Addict's Anonymous: https://www.gamingaddictsanonymous.org/

Important: Please note that these support organizations are independent and are NOT in any way affiliated with Shuffle.us. They do not provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via email at [email protected].

Protection of Minors

Shuffle.us is committed to protecting minors by actively taking steps to exclude minors from using our platform. Our services are designed to appeal to and be used by persons who are at least 18 years old or the age of majority in your jurisdiction. To this end, the Company reserves the right to ask for proof of identity, and in the case of a customer who has not reached the legal age to play, deny access or delete a pre-existing account.

OUR SITE IS INTENDED TO BE USED ONLY BY PERSONS OVER 18 YEARS OF AGE (OR THE AGE OF MAJORITY IN YOUR JURISDICTION) AND IS COMPLETELY OFF LIMITS TO PERSONS UNDER 18. IF YOU ARE UNDER 18, DO NOT TRY TO ACCESS OR USE OUR SITE.

Tips for Parents

With the internet accessible via mobile devices and in homes around the world, responsible gaming relies heavily on parental control and supervision. To ensure child safety on the internet, we encourage our customers to make use of filtering software to prevent minors from accessing inappropriate online material.

Keep your username and password safe.
Do not leave your computer or device unattended when logged in to your account.
Do not use the "Remember Me" feature on a shared computer or device, especially if you share your computer or device with children.
Take particular care regarding the use by minors of all electronic and mobile devices.
Keep your bank cards and bank account details out of reach of children.
Do not allow minors (under 18 years or the age of majority in your jurisdiction) to participate in any gaming activity on Shuffle.us.
Make use of filtering software to prevent your children from accessing inappropriate material online.

If you share your device or computer with friends or family who are under the legal age to participate in online social gaming, we recommend that you monitor your account, restrict their access to gaming platforms to ensure the account cannot be accessed by underage individuals. For example, if you share your mobile phone, tablet, laptop or computer with friends or family, including those, who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our platform by using one of the below services: (i) Netnanny.com - filtering software that protects children from inappropriate web content. (ii) Cybersitter.com - filtering software that allows parents to add their own sites to block.

Customers will be responsible for actions taken from their accounts, consistent with our terms and conditions.

Additional Help

In case you need additional help, please contact our support team at [email protected], and one of our agents will be able to provide you with details of associations and help phone numbers available in your country.

We can assist with:

Activating Break-in-Play or Self-Exclusion features
Answering questions about responsible gaming tools
Providing information about support organizations

Shuffle.us reserves the right to activate any responsible gaming measures, including Self-Exclusion, on a user's account should we, at our sole discretion, determine that online gaming may not be safe for the user to continue.

We’re here to help – don’t hesitate to reach out.

Shuffle.us is committed to responsible social play. For more information, contact [email protected].